Complaints Procedure

If you believe that you have been unfairly rated by a Shark Patrol Member, we ask that you firstly contact that member and try to work out any misunderstanding. If this fails to resolve your complaint please complete the Complaint Form, or send your complaint in writing to:

or contact us immediately.

If this fails to remedy the situation and your complaint falls within the Privacy Act, you may choose to put your complaint in writing to:

If you believe (and can substantiate) that a member has abused access to the database in some way, please complete the Complaint Form, or send your complaint in writing to the Data Controller, P.O.Box 340 222, North Shore City, Auckland or contact us immediately 0800 667 427.

When a Member (the "Listing Member") places a Cautious or a Negative rating on another Member (the "Offending Member") the Offending Member will be sent an email or SMS ("Offending Member Alert") advising that the Listing Member has registered a Cautious or a Negative rating against it. The Offending Member will have 3 working days/72 hours to contact the Listing Member to resolve the issue. During this 3 working days/72 hour period Alerts to other Members with the Offending Member on the Site are held by Shark Patrol.If within 3 working days/72 hours the Listing Member has not changed the rating to Good, Alerts regarding Content about that Customer will be sent to all Members with the Offending Member on the Site.

Where the Offending Member disputes the Content it must contact Shark Patrol, setting out the details of the dispute within 3 working days /72 hours of receiving the Offending Member Alert. Shark Patrol will request information from both the Listing Member and Offending Member regarding the dispute. Where Shark Patrol considers there is a genuine dispute or is unable to determine the precise nature of the issue Shark Patrol will delete the Content from the Database.

Please read all of this section: The Media / Insolvency Watch section of this web site gathers information from the world-wide web in New Zealand for liquidation, receivership, bankruptcy news as well as reports of convictions of fraud and other ‘white collar’ crimes’.

However as we also include 'Public Notices' and events such as ‘Solvent liquidation’ inclusion on this web site does not always mean that the company, the directors and / or shareholders, or individual/s are insolvent.

Source of Information

We source our information primarily via customised web search processes and authorised data feeds with a number of Government agencies. 99.9% (ninety nine point nine) percent of the information displayed in the Media / Insolvency Watch section of this web site is Publicly available information.

Publicly available information

As defined by the Privacy Act

Information contained in

• • a book
• • magazine
• • newspaper
• • website
• • public register
• • any other type of publication that is available (or will be available) to members of the public generally

Examples of Publicly available information include, but are not limited to:

• If one is a Director / shareholder this is publicly available information
• If one’s company enters Liquidation or Receivership, this is publicly available information
• If / when one is Bankrupted, whether by “personal choice” or “otherwise”, this is publicly available information
• Public notices are publicly available information
• 'Advertisement of Application for Putting Company into Liquidation' are public notices / publicly available information
• If / when one is found guilty of a criminal offence, this is publicly available information (unless name suppression has been granted).

Once published in the public domain, by nature, information remains in the public domain. It is impossible to remove. Therefore Shark Patrol does not delete / remove publicly available information, unless legally required to do so.

However, we will add retraction and / or discontinuance notices. Please apply in writing or via our Privacy Complaints Form if you believe a retraction or discontinuance notice is appropriate for a listing in the Media / Insolvency Watch section. Please note that you may be asked to provide proof of identity.

We source our information primarily via customised web search processes and authorised data feeds with a number of Government agencies. 99.9% (ninety nine point nine) percent of the information displayed in the Media / Insolvency Watch section of this web site is public domain information.

Therefore we largely rely on third party information. We take reasonable steps to ensure the accuracy of the information that we hold and / or display and act promptly to correct any errors that we become aware of.

If we have got it wrong, please use the Contact Form to let us know, or write to the Data Controller, P.O.Box 340 222, North Shore City, Auckland or contact us immediately 0800 667 427.

Please note, that either way you may be required to provide proof of identity.

If you have any concerns about personal information that we have referenced and / or re-published on the sharkpatrol.co.nz web site, you are entitled under Section 6 of the Privacy Act (Information Privacy Principles 6 and 7) to request access to and correction of that information.

Data Application Form

The Credit Reporting Privacy Code 2004 is issued under the Privacy Act 1993. It promotes fairness, accuracy, and privacy in the practice of credit reporting. Credit reporters gather and sell information about you such as a failure to pay your bills or if you have been made bankrupt. You can find the complete text of the Code and the Privacy Act at Statutes of New Zealand. The Code, together with the Act, gives you specific rights, many of which are summarised below.

However, neither the Privacy Act or the Credit Reporting Privacy Code cover Public Domain information.

Click here to read your Summary of Rights, which is also available in Maori, Samoan and Simplified Chinese.